العربية

Products

QuNeva

QuNeva

Enterprise platform Live

Workforce management for contact centres. Forecasting, staffing requirements, capacity planning, rotations, scheduling and performance run as one connected pipeline rather than seven disconnected screens.

Built Arabic-first and right-to-left from the first screen, for operations across the Middle East and North Africa. Each organisation's data is isolated at the database layer, not in application memory.

1,063
source files
139
API routers
9
schema migrations

quneva.com

What it does

  • Erlang C forecasting with a live, playable demand model
  • Staffing requirements and capacity plans derived from the forecast
  • Shift patterns, rotations and schedule generation
  • Adherence and performance against the plan
  • Multi-tenant isolation enforced in SQL, not in application code
  • Arabic and English throughout, right-to-left by design
The operations picture for today: adherence, coverage, forecast accuracy and the queue of requests waiting on a decision
The operations picture for today: adherence, coverage, forecast accuracy and the queue of requests waiting on a decision
Forecast: 182 days of history, ten competing models, and the chosen one projected forward with its confidence band
Forecast: 182 days of history, ten competing models, and the chosen one projected forward with its confidence band
Schedule grid: every agent against the day's intervals, breaks and meals placed, coverage measured interval by interval
Schedule grid: every agent against the day's intervals, breaks and meals placed, coverage measured interval by interval
Coverage heatmap: two weeks of scheduled against required, so the under-covered intervals are visible before the day runs
Coverage heatmap: two weeks of scheduled against required, so the under-covered intervals are visible before the day runs

Captured: 18 October 2026